Shipping Policy

Welcome to AURELLIO RICCI Working days are Monday to Friday (excluding bank holidays) We want to ensure your shopping experience is as smooth as possible, and that includes providing clear information about our shipping policies. Please take a moment to review the details below:

1. Order Processing Time:

The preparation time for your order is 2-4 working days from the date of order completion. This processing time excludes weekends and holidays.

2. Shipment Pickup:

Orders are dispatched and picked up by our designated shipping company within 2-4 working days after your order has been successfully processed.

3. Tracking Information:

A tracking number will be generated for your order and sent to you via email within the next several days after the order has been picked up by the shipping company. This tracking number will enable you to monitor the real-time progress of your shipment.

4. Shipping Time:

The estimated shipping time for your order is 6-14 working days from the date it is picked up by the shipping company. Please note that this is an estimate and may vary due to factors such as customs processing and local delivery services.

During major holidays, shipping times may be longer than usual. This includes, but is not limited to, Christmas, Easter, New Year, Black Friday, national public holidays, and other widely observed holidays. Delays during these periods are caused by increased shipment volumes and reduced carrier operations and do not depend on our online shop.

5. Lost or Undelivered Items:

In the unfortunate event that your item is marked as delivered on our shipping web post but has not reached you, and you would like a refund or replacement, please follow these steps:
– Submit a claim to your local post office regarding the lost item.
– Once you have submitted the claim, please provide us with a receipt or confirmation of your claim submission.
– Upon verification, we will process a resend or refund for your order.

6. Customs, Duties, and Taxes:

Please be aware that customs regulations and taxes vary from country to country. AURELLIORICCI is not responsible for determining or paying any customs duties, taxes, or import fees that may apply to your shipment.

– These fees are the responsibility of the customer and are typically required to be paid upon the package’s arrival in the destination country.

– If the customer refuses to pay the required customs duties or taxes and the item is returned to us, we will not process a refund for the order.

7. UK POST ROYAL MAIL

For addresses lacking a house number or specific details, such as “Old Ln, Rainhill, …… ……., UK,” we recommend selecting a Royal Mail Collect Point at checkout for optimal convenience and security. This option allows you to pick up your order at a designated Post Office® or Royal Mail Customer Service Point, ensuring a more reliable delivery experience.

If you still prefer direct delivery to your address, please ensure that all possible location details are provided, as Royal Mail may leave the package at your doorstep if no one is available to receive it. Please note that our shop is not responsible for any items lost or undelivered after Royal Mail has confirmed delivery to the address provided.

For added security and peace of mind, we strongly advise opting for a Collect Point for seamless order retrieval at your convenience.

Note:

It’s important to address any delivery issues promptly to facilitate a swift resolution.

Order Tracking:

Track the status of your order at any time using the provided tracking number. If you have any questions or concerns about your shipment, please contact our customer support team at support@aurellioricci.com