Return & Refund Policy

At AURELLIO RICCI, customer satisfaction is one of our highest priorities. We are committed to providing premium-quality fashion products and ensuring a smooth shopping experience for every customer. This Return & Refund Policy explains the conditions, procedures, and guidelines regarding returns, exchanges, refunds, and related requests for purchases made through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return for eligible products within the applicable return period after receiving the order. To qualify for a return, products must generally meet the following conditions:

• Items must be unused, unworn, and unwashed
• Products must be returned in original condition
• Original packaging, tags, labels, and accessories must be included where applicable
• Products must not show signs of damage, alteration, or misuse
• Proof of purchase or order confirmation may be required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain products may not qualify for returns or refunds due to hygiene, customization, promotional conditions, or product nature. These may include:

• Final sale or clearance items
• Personalized or customized products
• Gift cards or promotional items
• Products damaged through customer misuse
• Items returned without original packaging or tags where required

AURELLIO RICCI reserves the right to determine return eligibility based on product condition and policy compliance.

Return Request Process

Customers wishing to request a return should contact us within the eligible return timeframe and provide relevant order details. Once the request is reviewed and approved, return instructions may be provided.

Unauthorized returns or returns sent without prior approval may experience delays or may not be accepted.

Customers are encouraged to package returned products securely to avoid damage during transit.

Exchanges

Where available, customers may request exchanges for eligible items such as different sizes, colors, or replacements for defective products. Exchange availability depends on stock availability at the time the request is processed.

If a replacement item is unavailable, alternative solutions such as refunds or store credit may be considered where applicable.

Refund Process

Approved refunds will generally be processed using the original payment method used during purchase unless otherwise required by applicable laws or payment provider limitations.

Refund processing times may vary depending on payment providers, banks, financial institutions, and transaction verification procedures.

Shipping fees, handling charges, customs duties, or non-refundable processing fees may not be refundable unless otherwise stated or required by law.

Damaged, Defective, or Incorrect Items

If a customer receives a damaged, defective, or incorrect product, they should notify AURELLIO RICCI promptly after delivery. Supporting evidence such as photographs of the product and packaging may be requested for review and verification purposes.

Once confirmed, we may offer a replacement, exchange, refund, or other appropriate resolution depending on the situation.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a verified defect, incorrect shipment, or error caused by AURELLIO RICCI.

We recommend using a secure and trackable shipping method when returning products, as we are not responsible for returns lost or damaged during transit.

Late or Missing Refunds

If a refund has not appeared after confirmation, customers should first check with their payment provider or financial institution, as processing times may vary.

In some cases, additional review periods or banking procedures may delay the posting of refunded amounts.

Cancellation Policy

Orders may only be canceled before they enter processing or shipment stages. Once an order has been processed or dispatched, cancellation requests may not be possible.

AURELLIO RICCI reserves the right to refuse cancellations for completed or shipped orders.

Fraud Prevention

For security purposes, refund or return requests may be subject to verification and review. We reserve the right to refuse requests suspected of fraudulent activity, policy abuse, excessive returns, unauthorized transactions, or misuse of our services.

Limitation of Liability

AURELLIO RICCI is not responsible for delays caused by payment processors, shipping carriers, customs authorities, or external service providers involved in return and refund procedures.

We reserve the right to make final decisions regarding return eligibility, refunds, exchanges, and policy interpretation within applicable legal guidelines.

Policy Changes

AURELLIO RICCI reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes become effective immediately upon publication on the website. Customers are encouraged to review this policy periodically for updates.

Contact Information

If you have questions regarding returns, refunds, exchanges, or order concerns, please visit our Contact Us page for assistance and further support.