Shipping Policy

At AURELLIO RICCI, we are committed to providing a smooth, reliable, and efficient shipping experience for all customers. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery timelines, shipping charges, and related procedures. By placing an order through our website, you agree to the terms outlined in this policy.

Order Processing

All orders are processed after payment confirmation and successful verification of billing and shipping information. Orders are typically processed within standard business days, excluding weekends, holidays, or special closure periods.

Processing times may vary during high-demand seasons, promotional events, product launches, or due to unforeseen circumstances. Customers will receive an order confirmation once the purchase is successfully placed.

After your order has been processed and shipped, tracking information may be provided where available.

Shipping Locations

AURELLIO RICCI may offer shipping to selected domestic and international destinations depending on product availability, courier coverage, and local regulations. Shipping availability may change without prior notice.

Customers are responsible for ensuring that products ordered comply with local import laws, customs regulations, and restrictions within their country or region.

Delivery Timeframes

Estimated delivery times may vary depending on shipping destination, selected shipping method, customs procedures, courier operations, weather conditions, and other external factors beyond our control.

While we strive to ensure timely delivery, estimated shipping times are not guaranteed and should be considered approximate. Delays may occasionally occur during peak periods or due to operational disruptions.

Shipping Charges

Shipping fees may vary depending on order value, package size, delivery location, shipping method, and promotional offers. Applicable shipping charges will be displayed during the checkout process before payment is completed.

From time to time, AURELLIO RICCI may offer promotional shipping discounts or free shipping offers subject to specific conditions and availability.

Tracking Information

Where applicable, customers may receive shipment tracking details once the order has been dispatched. Tracking updates are provided by shipping carriers and may take time to appear after shipment processing.

Customers are encouraged to monitor shipment progress using the tracking information provided.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or additional charges imposed by local authorities. These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

Customs procedures may also affect delivery timelines depending on local regulations and inspections.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details during checkout. AURELLIO RICCI is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or invalid shipping information provided by the customer.

If an order is returned due to inaccurate address details, additional shipping charges may apply for reshipment.

Lost, Delayed, or Damaged Shipments

Although we work with trusted shipping providers, AURELLIO RICCI cannot guarantee carrier performance or delivery schedules. If a shipment is lost, delayed, or arrives damaged, customers should notify us promptly so we can assist in resolving the issue where possible.

Claims related to damaged shipments may require supporting evidence such as photographs of packaging and products.

Delivery Attempts

Shipping carriers may attempt delivery multiple times depending on their policies. If delivery cannot be completed successfully, the package may be returned to the sender or held at a local facility for customer pickup.

Customers are responsible for monitoring delivery updates and ensuring availability to receive shipments.

Order Modifications and Cancellations

Once an order has entered processing or shipping stages, modifications or cancellations may not be possible. Customers are encouraged to review order details carefully before completing checkout.

Requests for changes may be considered before shipment confirmation, but approval is not guaranteed.

Risk of Loss

Ownership and responsibility for products may transfer to the customer upon successful delivery to the shipping address provided during checkout. Customers should ensure shipments are received securely at the designated location.

Shipping Restrictions

Certain products may have shipping restrictions based on destination regulations, courier limitations, or product-specific requirements. AURELLIO RICCI reserves the right to refuse shipments to restricted locations where necessary.

Force Majeure

AURELLIO RICCI shall not be held responsible for shipping delays or delivery failures caused by events beyond reasonable control, including natural disasters, customs delays, labor disputes, transportation disruptions, governmental actions, pandemics, technical failures, or severe weather conditions.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon publication on the website. Customers are encouraged to review this page periodically for updates.